Accepted methods of payment: Eftpos, Credit Card, Cash.

Newly enrolling patients: The government subsidy available to your Clinician will not be made available for three months from the date of your enrolment. As a mark of goodwill, Moorhouse Medical will charge newly enrolling patients at an enrolled patient fee.

Standard Consultation: A standard consultation is fifteen minutes. During the consultation the Clinician may complete one involved or two simple matters. The Clinician will advise you if multiple requests cannot be met in a standard fifteen-minute consultation and will deal with the most clinically urgent item at your initial appointment.

Extended Consultations: An extended consultation is thirty minutes. If you request an extended consultation this must be requested when booking your appointment. The charge for an extended consultation is double the standard consultation fee.

Enrolled patients: Moorhouse Medical does not hold patient accounts. Your payment is expected on the day of consultation or service.

Non-attendance fee: Failure to attend your appointment or failure to cancel within four hours of your appointment time may result in a non-attendance fee.

Paper statements: To reduce our carbon footprint Moorhouse Medical sends out text or email reminders for outstanding accounts. Reminders showing an outstanding balance are generated monthly at the start of each calendar month. Patients who do not have an email address, mobile phone, or who have opted out of text messages will continue to receive a paper notification of outstanding balances at the start of each month. Full transactional paper statements are available on request, and a fee may apply.

Unpaid accounts of more than sixty days: Routine medical attention may be withheld until payment or part payment of the outstanding balance has been made. This does not apply to urgent medical attention which we will always provide.

Bank account for direct credit payments:
01 0797 0836138 00
Please quote your name as a reference.
A regular automatic payment set up through your bank is another option you may wish to use to cover medical costs.

The following payment methods are accepted for enrolled patients: Eftpos, Mastercard, Visa, Cash, Direct Bank Credit. We do not accept American Express. The Commerce Commission allows businesses to pass on Visa and Mastercard transaction costs. Moorhouse Medical has chosen not to pass these on at present but reserves the right to do so.

Behaviour and conduct:
Moorhouse Medical has a zero-tolerance policy for abusive or aggressive behaviour. All patients and visitors are expected to treat our staff with respect at all times. Any behaviour that is threatening, abusive, discriminatory, or disruptive may result in the person being asked to leave the premises and may also lead to restrictions on future access to services.

Drugs of dependence:
Prescriptions for drugs of dependence will only be provided when the treating Clinician considers it clinically appropriate. The Clinician may decline to prescribe these medications if they believe they are not indicated or safe. If a prescription request is declined during a consultation the consultation fee will still apply.